Warranty
The UK’s best used light commercial vehicle warranties!
As part of our customer care programme, we’re proud to offer the UK’s best used light commercial
vehicle warranties from Warranty Solutions Group. These warranties not only cover more parts than
any other warranty provider, you’ll also get fantastic service and a huge range of other benefits for
complete peace of mind. If you’d like to continue the superior protection for longer, please ask your
sales advisor about extending your cover.
Vehicle repairs can be expensive
These are the average claims costs paid out during 2021
Warranty Levels
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Warranty questions
What does my van warranty cover?
Your WSG van warranty covers you for a huge range of parts and the labour times involved to repair
or replace them.
Platinum and Gold both cover around 6,000 mechanical, electrical and electronic components
including many that are normally excluded by other warranty companies. Silver covers a range of
listed items and is designed with the older or higher mileage vehicle in mind.
Explore the different plan types above to find out more.
What does it NOT cover?
Naturally there are some parts and faults that we just can’t cover such as bodywork, trim, general
maintenance and service items.
Our Platinum and Gold plans are so advanced that it’s almost impossible to list every covered item,
therefore you’ll only find the exclusions. Anything not listed under exclusions is covered.
Silver only lists the covered items so anything not shown is specifically excluded.
How many claims can I make?
You can make unlimited claims with each one up to your chosen claim limit, up to the current
market value of your car at the time of claim. All claims include the cost of parts, labour and VAT.
How do I make a claim?
Before you have any work carried out, you must contact our claims team on 0800 060 8610 or email
us. We’ll need to provide an authorisation code to the garage for the repairs to be done.
The full claims process can be found here.
Note: We won’t be able to pay for any repairs that are carried out without our authorisation.
How do I take out a WSG warranty?
You’ll need to purchase a used van or light commercial vehicle from one of our approved dealerships
to receive or be offered a WSG van warranty. If you’d like to know who your nearest dealers are,
please contact us.
In most cases, your plan can then be upgraded, extended or renewed.
What is a used van warranty?
A used van warranty or used light commercial vehicle (LCV) warranty is a written guarantee covering
a list of mechanical, electrical and electronic parts against sudden failure. It’s designed to pay for
some or all of the costs involved with repairing or replacing those parts within a certain time frame.
Modern vehicles contain thousands of complex moving components. When something goes wrong,
it can result in escalating repair bills. A WSG warranty could save you thousands of pounds in repair
costs.
Why is my warranty different to the above?
Some of our dealers offer customised products, so you may find that your cover has some
differences to our standard range. If you’d like to discuss the cover you’ve been offered, please get
in touch with us or speak to your dealer.
Do I need to use your garages?
In most cases, you’ll be able to choose whether you use our van repairer network or your own
garage. We work directly with hundreds of garages across the UK, which also means that we settle
claims with them directly.
If you use your own, please bear in mind that we have a set labour rate so any excess labour charges
over and above this will be your responsibility. The garage also may want you to settle the bill first,
in which case we’ll reimburse you once we’ve received the repair invoice and any documents
requested.
Depending on the nature of the claim, your vehicle may need to be seen by a specialist. We also
work directly with a number of repairers that specialise in systems such as turbos, gearboxes,
engines, drive lines, ECUs and power steering.